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Registration & guests

Payments, refunds, and manual records

Understand ticket settlement and record payments received outside checkout.

Where to go
Booking page for checkout; Guests → guest details for payment records.
Who can use it
Buyers pay their bookings. Finance-authorized event members manage payment records.
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Check an online payment

  1. Open the booking or guest details and read the current payment status.
  2. Wait for verified payment confirmation after checkout.
  3. For a missing confirmation, check the existing booking and payment provider before asking the buyer to retry.

What happens nextYou can distinguish a saved reservation from a settled payment.

Paid booking checkout uses the configured flow. A browser success screen alone does not issue an approved ticket; the payment must be verified.

Record a manual settlement

  1. Open Guests → the guest’s details. For eligible non-gateway registrations, find Record manual settlement.
  2. Select the payment Status. For paid or refunded records, choose the Method and add a receipt or transfer reference if available.
  3. Select Save payment state.

What happens nextThe registration records the organizer-confirmed state.

This action does not charge a card, transfer money, or issue a refund. Gateway-managed registrations cannot be manually marked paid here.

Handle a gateway refund

  1. Open the guest details to identify the gateway-managed payment.
  2. Process the refund through the relevant payment provider. The current guest panel directs Razorpay payments to the Razorpay dashboard.
  3. Return to Netfyo and check the verified refund status.

What happens nextProvider-confirmed refund information updates the payment record.

Cancelling an event, rejecting a guest, or changing a payment label does not itself move money.

Check or purchase Netfyo app access

  1. Open Pricing and review the live app-access status.
  2. If a purchase is offered, sign in and complete the displayed checkout.
  3. Return and check whether Your Netfyo purchase is active appears.

What happens nextThe app purchase is associated with your account.

An app purchase is separate from event tickets. If pricing is not enabled, the app shows that it will be announced rather than offering checkout.