Integrations
Send WhatsApp templates
Configure an approved template and send it to attendees who opted in.
- Where to go
- Open the event → Integrations → WhatsApp.
- Who can use it
- Event manager with access to the organizer’s Meta WhatsApp Business account.
Jump to a task
Save a WhatsApp connection
- Prepare a registered Cloud API phone number, an approved template with positional body parameters, and a system-user token with messaging and management permissions.
- Enter Phone number ID, WhatsApp Business account ID, Approved template name, and Language code.
- Enter one Body parameter per line, in the template’s order. Use literal text or {{attendee_name}}, {{event_title}}, and {{ticket_url}}.
- Enter the System-user access token, Meta app secret, and a Webhook verify token of at least 24 characters.
- Set the messages webhook in Meta to the callback URL displayed in Netfyo, using the same verify token.
- Select Validate and save WhatsApp.
What happens nextThe provider credentials and template are validated and saved.
Media headers and dynamic template buttons are not supported by this sender.
Send the saved template
- Ask attendees to opt in on their own ticket page and supply an international phone number.
- Select up to five eligible attendees in the WhatsApp recipient list.
- Select Send template to the selected attendees.
- Review Recent activity and the receipt metrics in Insights.
What happens nextThe result reports which sends the provider accepted.
The list checks the latest 500 approved registrations. Acceptance is not a delivery or read receipt. Provider charges may apply.
Stop using the connection
- Select Disconnect on the WhatsApp card.
- To stop receiving messages as an attendee, turn off WhatsApp consent on your own ticket.
What happens nextDisconnecting removes the event’s connection; withdrawing consent excludes that attendee from future eligible sends.