Platform administration
Fulfill an account deletion request
Review a request and anonymize an account after resolving ownership.
- Where to go
- Admin → Users → Privacy requests.
- Who can use it
- Platform super administrator.
Jump to a task
Prepare a request for fulfillment
- Locate the pending request and verify the intended account.
- Arrange transfer of owned events and organizations before fulfillment.
- Select Review fulfillment.
- Decide whether to also erase submitted engagement posts, messages, and entries. Use Cancel to leave this review without fulfilling it.
What happens nextThe request is ready for a deliberate fulfillment decision. Cancel here closes the review; it does not cancel the user’s request.
Anonymize and disable the account
- Read the retention explanation in the panel.
- Confirm that ownership transfers are complete and the selected content-erasure option is correct.
- Select Anonymize and disable account and wait for confirmation.
What happens nextProfile and attendee contacts are cleared, ticket codes rotated, memberships removed, owned uploads deleted, and sign-in disabled.
This is permanent. Transaction amounts, references, audit history, and pseudonymous links remain for financial retention. Queued email content is removed and a suppression address remains to prevent renewed contact. Provider records and backups have separate retention policies.