Team & event day
Email your guests
Choose an audience, send an announcement, and inspect recent sends.
- Where to go
- Open the event → Communications.
- Who can use it
- Event-management access.
Jump to a task
Send an event announcement
- Choose the Audience: approved, pending, waitlisted, checked-in, or all active guests.
- Enter the Subject and Message. Use {{name}} where you want the guest’s name inserted.
- Review the audience and wording. Use Draft for optional assistance, then edit the result.
- Select the send button and read the queued-recipient count.
What happens nextMatching messages are queued for background delivery, which continues after you leave the page.
A zero-recipient result means no guests matched. Queued does not mean delivered. There is no scheduled-send or recall control in this composer.
Review recent announcements
- Open Recent sends in Communications.
- Find the announcement by subject and time and inspect the available status information.
- Use Insights → Message engagement for delivery and engagement summaries; ask a platform administrator for detailed email retry when required.
What happens nextYou can check what was sent before sending another announcement.
Handle a missing email
- Confirm the guest’s email and the announcement’s audience.
- Check Recent sends and Message engagement. A pending registration may not be in an approved-only audience.
- Share the saved booking or ticket access route with the guest if they need their pass immediately.
- Ask a platform administrator to investigate failures instead of repeatedly sending the same announcement.
What happens nextThe guest can recover their ticket while delivery is investigated.