Team & event day
Check guests in
Scan tickets or find a guest manually, with clear handling for duplicates and invalid passes.
- Where to go
- Open the event → Check-in or Staff view.
- Who can use it
- Check-in permission for this event.
Jump to a task
Scan a ticket online
- Open the event’s check-in screen and allow camera access when prompted.
- Start the scanner and point it at the attendee’s ticket QR.
- Read the result before admitting the guest. Continue with the next ticket.
- Select Stop scanner when finished.
What happens nextA valid, eligible ticket records attendance. A duplicate is shown as already checked in.
Check in without a camera
- Search for the guest’s name, email, or QR value on Check-in or the staff lookup panel.
- Confirm the attendee and ticket belong to this event.
- Use Check in on an eligible registration.
What happens nextThe same ticket verification is used without scanning the camera.
Resolve a scan problem
- For No matching registration, confirm the event and use the ticket’s actual QR rather than a general event link.
- For pending or unpaid tickets, ask registration or finance staff to resolve the status.
- For Already checked in, inspect the existing attendance instead of creating another guest.
- If the camera fails, allow browser permission or use manual lookup.
What happens nextYou can route the issue to the correct staff member.
These screens do not provide an undo-check-in control. The simple check-in screen uses an online verification request; use the prepared staff scanner for supported offline work.